Project Physique Payment Policy

Project Physique payment terms require payment to be made at the completion of a client appointment. Payment must be for the full cost of the treatment and any products purchased unless prior alternate arrangements have been made.

Project Physique accepts payment in cash or via eftpos debit card or credit card transactions.

Gift certificates be redeemed as full or part payments for treatments or products based on the terms and conditions that apply to the voucher.

Pricing and terms will vary for Project Physique offers and will be applied at time of payment.

At time of booking if the treatment pricing is $200 or more clients will be asked to provide a credit card number to secure the booking. This card may be used, with the client’s agreement, to cover any subsequent cancellation fee. (See Project Physique Cancellation Policy).

Project Physique will arrange for the delivery of products to clients; payment is required prior to delivery and will include any delivery and packaging charges as disclosed at the time of the order.


Project Physique Cancellation Policy

Project Physique understands that sometimes we all have to change our plans unexpectedly and this is why we always accommodate these changes for our clients. We do however have a challenge when appointments are cancelled at very short notice as we do not have the opportunity to fill the gap.  As a result Project Physique incurs costs that cannot be avoided.  Our cancellation policy recognises this situation and aims to cover some of these costs by applying cancellation fees.

Cancellation Fees

If an appointment is cancelled with at least 24 hours notice there will be no cancellation fee.

If an appointment is cancelled with less than 24 hours notice, but prior to the day of the appointment, there will be a 25% cancellation fee applied to your account.

If the appointment is cancelled on the day of the appointment or no show, there will be a 50% cancellation fee applied to your account.  If rebooking an appointment after a no show, we will require a 50% non-refundable deposit prior to rebooking the appointment.

You can gift your appointment to some one else (only for pressotherapy, steam with infrared and aromatherapy and facial)


Note:  Project Physique provides booking confirmation emails and email reminders to ensure clients are reminded of their appointment.
Cancellation fee percentages are applied to the total value of the treatments cancelled.
Project Physique’s booking terms include taking a credit card number at the time of booking for any treatment valued at $200 or more, which may be used, with client agreement, to cover any cancellation fee.

There are too many things I love about Project Physique to list so my top three are:
1. Holistic care. I came for my body size but my skin and cells are benefiting as well from the infra red lights.
2. Holistic care. I have a stressful job. I get to lie back and relax while I do something great for myself.
3. Holistic care. The staff are incredible. They look after me and my individual needs and tailor my programme accordingly.


Great place to go for relaxation “with a purpose”! Fei and Yvonne are lovely and very affirming.

From: A “Chronic Fibromyalgia Sufferer” sending “Massive Big thank You” to “Project Physique”
I went along to the “Project Physique”  opening night and I discussed with Fei, my chronic condition.  To Fei’s credit, she didn’t promise anything but suggested that I try a course of treatments to see if they would help.  I was at desperation point as daily, I was struggling to function in a normal manner – In fact, I couldn’t remember what normal felt like.
What I do know now, is that if Fei had told me that my pain and fatigue would completely disappear after only a couple of treatments, I would not have believed her.
I carried on with the course of 12 treatments, 3 times a week, and it gets even better, because I’ve also had the added bonus of weight and more importantly fat loss.
After 12 Treatments my stats are:
I have not had any fatigue
I have not had any joint or muscle pain
I’ve lost 40.3cm overall body fat which equates to approx. 2.3kg fat loss or almost 5lbs of butter – Wahoooooo!!! – (13cm around my tummy, 7.4cm around my waist, 9cm around my hips, 4.8cm around my shoulders, 6cm around my thighs and it goes on)
I’ve lost over 2kgs in weight – which doesn’t sound much but I don’t care what the scales say
I’ve put on 1.3kg of lean muscle – toning up – I’m really happy about this
I feel like after every session that I’ve had the equivalent of a deep tissue massage, without the pain.
My body feels alive again, so much so, that I have started another 12 treatments.
I am so thankful and grateful to Fei for her enthusiasm, her knowledge, her professionalism and her guidance throughout this process.

I’m hooked, six sessions over three weeks and I’ve lost 16cm off body fat including 7 cm around my mid line!!! and 1.2kg, without changing my diet or exercise. Best of all I played golf tonight with no pain in my dodgy knee thanks to building muscle in my legs without placing weight and stress on my knee which I’ve struggled with for the past 5 years!


Over 27cm of body fat gone in just 6 sessions! 5.6cm off my tummy alone!  I like it as I’m losing body fat but have not changed any lifestyle yet.

Phone: 03 929 1469
174 Princes Street
Dunedin, Otago